Terms and conditions

Last Updated: December 1, 2024

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and Express Way International Logistics governing your use of our shipping and logistics services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided

1.1 Scope of Services

Express Way International Logistics provides:

Domestic and international shipping services
Freight forwarding and logistics solutions
Package tracking and delivery confirmation
Warehousing and distribution services
Customs brokerage assistance
Supply chain consulting

1.2 Service Availability

Services are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any service without prior notice.

1.3 Third-Party Carriers

We may engage third-party carriers and partners to fulfill shipments. When we do, both our terms and the carrier’s terms may apply.

2. Account Registration

2.1 Account Creation

To access certain services, you must create an account by providing:

Accurate and complete information
Valid contact details
Business documentation (for commercial accounts)

2.2 Account Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information remains current

2.3 Account Termination

We reserve the right to suspend or terminate accounts that:

Violate these Terms
Engage in fraudulent activity
Remain inactive for extended periods
Pose security or legal risks

3. Shipping Procedures

3.1 Booking and Quotes

Quotes are valid for 30 days unless otherwise specified
Rates may vary based on package characteristics and service level
Final charges may differ from quotes if package details were inaccurate
Booking confirmation constitutes acceptance of shipping terms

3.2 Package Preparation

The Customer is responsible for:

Properly packaging items to withstand normal handling
Using appropriate materials for item protection
Securing all contents to prevent movement
Following our packaging guidelines available on our website
Ensuring packages can withstand a drop test from 1 meter

We are not liable for damage resulting from inadequate packaging.

3.3 Accurate Information

You must provide:

Correct sender and recipient addresses
Accurate package dimensions and weight
Truthful description of contents
Proper customs documentation for international shipments
Required permits or licenses for restricted items

False or misleading information may result in:

Shipment delays or rejection
Additional fees
Legal consequences
Service suspension

3.4 Prohibited Items

We do not ship:

Illegal substances or contraband
Weapons, ammunition, and explosives
Hazardous materials (unless properly declared and authorized)
Perishable goods without proper arrangements
Live animals (except with special authorization)
Currency, negotiable instruments, or bullion
Human remains
Items that violate intellectual property rights
Any items prohibited by origin or destination country laws

Shipping prohibited items may result in:

Package confiscation
Legal action
Forfeiture of shipping fees
Liability for all resulting costs

3.5 Restricted Items

The following require special handling and prior approval:

Electronics containing lithium batteries
Fragile or high-value items
Temperature-sensitive goods
Oversized or overweight cargo
Items requiring special permits

Additional fees and insurance may be required.

4. Pricing and Payment

4.1 Rates and Fees

Shipping rates are based on weight, dimensions, destination, and service level
Fuel surcharges may apply and are subject to change
Additional fees may include: residential delivery, signature confirmation, insurance, customs duties, storage, address correction, and redelivery attempts

4.2 Payment Terms

For Individual Customers:

Payment is due at time of booking
Accepted payment methods: credit cards, debit cards, PayPal, bank transfers

For Business Accounts:

Credit terms may be available upon approval
Payment is typically due within 30 days of invoice
Late payments incur interest at 1.5% per month
We reserve the right to suspend services for overdue accounts

4.3 Taxes and Duties

Prices exclude applicable taxes unless stated otherwise
International shipments may incur customs duties, taxes, and fees
The recipient is typically responsible for import duties and taxes
We may collect duties on behalf of customs authorities

4.4 Disputed Charges

To dispute a charge, you must notify us within 30 days with supporting documentation. We will investigate and respond within 14 business days.

5. Delivery Terms

5.1 Delivery Timeframes

Delivery estimates are not guaranteed unless otherwise specified
Timeframes are business days unless stated otherwise
Delays may occur due to: weather conditions, customs clearance, incorrect addresses, recipient unavailability, force majeure events, and security restrictions

5.2 Delivery Attempts

We make reasonable attempts to deliver packages
After failed delivery attempts, packages may be:
- Held at a local facility for pickup
- Returned to sender (fees apply)
- Disposed of (for undeliverable items)

5.3 Signature Requirements

Certain shipments require signature upon delivery
By default, we may leave packages at the delivery address
You may request signature confirmation for an additional fee
We are not liable for theft of packages left without signature

5.4 Address Accuracy

Verify all addresses before booking
Address correction fees apply for incorrect addresses
We are not responsible for delays or non-delivery due to address errors

6. Tracking and Notifications

6.1 Tracking Information

Tracking numbers are provided for all shipments
Real-time tracking is available through our website and mobile app
Tracking updates may be delayed in certain circumstances

6.2 Notifications

We provide notifications for:

Shipment confirmation
In-transit updates
Delivery confirmation
Delivery exceptions

You can manage notification preferences in your account settings.

7. Liability and Insurance

7.1 Limited Liability

Our liability is limited to:

Domestic shipments: $100 per package or actual value, whichever is less
International shipments: As determined by applicable international conventions (e.g., Montreal Convention, Warsaw Convention)

We are not liable for:

Indirect, incidental, or consequential damages
Lost profits or business interruption
Delays in delivery
Damage due to improper packaging
Inherent defects in goods
Acts beyond our reasonable control

7.2 Declared Value and Insurance

You may declare a higher value for additional coverage (fees apply)
Maximum declared value varies by service type
Insurance must be purchased at time of booking
Proof of value may be required for claims

7.3 Claims Process

To file a claim:

Submit within 30 days of delivery date (or expected delivery date for lost items)
Provide complete documentation including: shipping receipt, proof of value, photos of damage, original packaging (for damage claims)
Await inspection (if required)
Receive decision within 30 days

Claims are denied for:

Improper packaging
Prohibited or undeclared items
Failure to meet documentation requirements
Claims filed outside the time limit

8. International Shipping

8.1 Customs Compliance

You are responsible for:

Providing accurate customs declarations
Paying all duties, taxes, and fees
Obtaining necessary licenses or permits
Complying with export/import regulations

8.2 Customs Delays

We are not liable for delays caused by customs inspections or clearance processes.

8.3 Restricted Destinations

We may refuse shipments to certain countries or regions due to legal restrictions, security concerns, or operational limitations.

9. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters (earthquakes, floods, hurricanes)
Wars, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Pandemics or public health emergencies
Infrastructure failures
Supplier failures

10. Indemnification

You agree to indemnify and hold harmless Veyro Logistics, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

Your breach of these Terms
Your violation of any laws or regulations
Your shipment of prohibited or restricted items
Inaccurate information provided by you
Third-party claims related to your shipments

11. Privacy and Data Protection

Your personal information is collected, used, and protected in accordance with our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

12. Intellectual Property

12.1 Our Rights

All content, trademarks, logos, and materials on our website and platforms are owned by Veyro Logistics or our licensors. You may not use, reproduce, or distribute our intellectual property without written permission.

12.2 Your Content

By submitting content to our platforms (reviews, feedback, etc.), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content.

13. Dispute Resolution

13.1 Informal Resolution

We encourage you to contact our customer service to resolve disputes informally before pursuing formal action.

13.2 Arbitration

Any disputes not resolved informally shall be settled by binding arbitration in accordance with the rules of [Arbitration Association]. The arbitration shall take place in [Your Jurisdiction], and judgment may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitrations.

13.4 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or urgent matters.

14. Governing Law

These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles. Any legal action must be brought in the courts located in [Your Jurisdiction].

15. Modifications to Terms

15.1 Changes

We reserve the right to modify these Terms at any time. Changes will be effective:

Immediately upon posting on our website for non-material changes
30 days after notification for material changes

15.2 Notification

We will notify you of material changes by:

Email to your registered address
Prominent notice on our website
In-app notifications

15.3 Acceptance

Your continued use of our services after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Veyro Logistics regarding our services.

18. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

19. Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor entity.

20. Contact Information

For questions, concerns, or notices regarding these Terms:

Express Way International Logistics
Legal Department
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

For Customer Service:
Email: info@expresswayinternationallogistics.com
Available: 24/7

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Thank you for choosing Express Way International Logistics for your shipping and logistics needs.