Privacy policy

Last Updated: December 1, 2024

Introduction

Express Way International Logistics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services, visit our website, or interact with us through any means.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Request a quote or shipping services
Create an account on our platform
Subscribe to our newsletter
Contact our customer service
Apply for employment

This information may include:

Full name and contact details (email, phone number, address)
Company name and business information
Payment and billing information
Shipping addresses (sender and recipient)
Government-issued identification (for customs and security purposes)
Employment history and qualifications (for job applicants)

Shipment Information

When you use our services, we collect:

Package dimensions, weight, and contents description
Pickup and delivery addresses
Tracking numbers and shipment status
Proof of delivery information (signatures, photos)
Special handling instructions

Automatic Information Collection

We automatically collect certain information when you visit our website:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies

Location Data

With your permission, we may collect real-time location data from:

Delivery drivers for route optimization
Shipments through GPS tracking
Your device when using our mobile app

How We Use Your Information

We use the information we collect to:

Provide Services

Process and fulfill shipping requests
Generate shipping labels and documentation
Track and deliver packages
Communicate shipment status updates
Handle claims and resolve disputes

Business Operations

Process payments and maintain financial records
Verify identities and prevent fraud
Comply with customs, security, and legal requirements
Maintain and improve our logistics network
Analyze routes for efficiency improvements

Communication

Respond to your inquiries and support requests
Send service-related notifications
Provide quotes and promotional offers (with your consent)
Conduct customer satisfaction surveys

Legal Compliance

Meet regulatory and legal obligations
Protect our rights and property
Enforce our terms and conditions
Cooperate with law enforcement when required

Information Sharing and Disclosure

We may share your information with:

Service Partners

Carriers and Subcontractors: To execute shipments and deliveries
Customs Brokers: To clear international shipments
Warehousing Partners: For storage and distribution services
Payment Processors: To handle billing and payments
Technology Providers: For platform hosting and maintenance

Legal Requirements

We may disclose information when required to:

Comply with laws, regulations, or court orders
Respond to government or regulatory requests
Protect our rights, property, or safety
Investigate fraud or security incidents
Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

Encryption of sensitive data in transit and at rest
Secure server infrastructure with firewalls
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements (typically 7 years for financial records)
Resolve disputes and enforce agreements
Maintain business records

After the retention period, we securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Request a copy of the personal information we hold about you
Receive your data in a structured, commonly used format

Correction and Updates

Update or correct inaccurate or incomplete information
Add missing information to your account

Deletion

Request deletion of your personal information
Subject to legal retention requirements

Restriction and Objection

Restrict processing of your information in certain circumstances
Object to processing based on legitimate interests
Opt-out of marketing communications

Withdraw Consent

Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at privacy@veyrologistics.com or use the contact information below.

International Data Transfers

As a global logistics company, we may transfer your information across borders to:

Our offices and facilities worldwide
Partner carriers in destination countries
Cloud service providers in various regions

We ensure appropriate safeguards are in place, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Privacy Shield certification (where applicable)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content
Enable certain platform features

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences
Marketing Cookies: Deliver relevant advertisements (with consent)

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for material changes (if you have an account)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Veyro Logistics
Data Privacy Officer
Email: info@expresswayinternationallogistics.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM

For EU/UK Residents

If you are located in the European Union or United Kingdom, you have the right to lodge a complaint with your local data protection authority.

For California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information above.

Your privacy matters to us. We are committed to handling your information responsibly and transparently.